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These Terms and Conditions govern your use of the Rockhanz website and the purchase of our products. Please read them carefully before making a purchase.
1. Acceptance of Terms
By using our website or purchasing from Rockhanz, you agree to comply with these Terms and Conditions. If you do not agree, do not use our site or buy products from us.
2. Product Information
All descriptions, pricing, and availability of products are subject to change. We make efforts to accurately describe products but do not guarantee the accuracy of content on the website.
3. Pricing and Payment
Prices are listed in U.S. dollars and are subject to change. Payment can be made using credit/debit cards or PayPal. By placing an order, you authorize us to charge the total order amount, including taxes and shipping.
4. Shipping and Delivery
We aim to ship orders promptly. Delivery times and shipping fees depend on location and shipping method. You are responsible for ensuring that your shipping address is accurate.
5. User Conduct
You agree not to engage in illegal or harmful activities, disrupt the operation of the website, or violate any laws while using the site.
6. Intellectual Property
All content on the website, including text, images, logos, and designs, is owned by Rockhanz and protected by intellectual property laws. Unauthorized use is prohibited.
7. Limitation of Liability
Rockhanz is not liable for any damages arising from the use of the website or products, even if we were advised of the possibility of such damages. Our liability is limited to the amount you paid for the product.
8. Changes to Terms
We may update these Terms at any time by posting the revised version on the website. The updated terms will be effective immediately.
9. Governing Law
These Terms and Conditions are governed by the laws of New York, USA.
At Rockhanz, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a hassle-free returns and refund policy.
1. Returns
You can return any unused and unopened products within 30 days of the delivery date for a full refund. The product must be in its original packaging and in resalable condition.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@rockhanz.com with your order number and reason for return. We will provide you with return instructions and a return authorization number.
3. Refund Process
Once we receive the returned product, we will process your refund within 10 business days. Refunds will be issued to the original payment method used during purchase. Shipping fees are non-refundable unless the product is defective or damaged.
4. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at support@rockhanz.com. We will provide a full refund or replacement at no additional cost to you.
5. Non-Refundable Items
Some items may be non-refundable, such as products that have been opened or used, or products purchased during a special promotion or sale. Please refer to the product description or contact customer service for more details.
6. Shipping Costs for Returns
Unless the product is defective or damaged, you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the product is returned safely.
7. Changes to the Policy
We may update this Returns and Refunds Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Please review the policy periodically.
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